ServiceNow • Mobile + More • 2019 - 2021
ServiceNow is a cloud-based platform for automating workflows. Our team’s goal was to build a native mobile app for employee tasks like onboarding and problem resolution. However I worked on the Voice UX for the initial offering, announced for Fall 2018.
Image Source: Roku
"play some jazz"
Roku is a platform hosting multiple content types, content providers, and hardware devices. The entertainment assistant had to work across the wide range of permutations that this ecosystem supported. I began by mapping out use cases across multiple domains, and then translated them to entities, intents and responses. Along the way I introduced new kinds of design tools and testing protocols. See the featured project, Say "Entertainment", for details.