ServiceNow • Agents + Search • 2019 - 2021
ServiceNow is a cloud-based platform for automating workflows. My team designed the native mobile app for employee tasks like onboarding and problem resolution. However I became best known for my design leadership on projects that spanned devices and departments, like voice agents, search, and machine learning. I was the lead UX designer for Mobile Search and Virtual Agent in the Quebec release.
AI Search
The goal of this project was to integrate newly-acquired AI Search technology into the ServiceNow platform. The resulting UX leveraged the ability to search across sources that were previously siloed, extract pertinent info from the most relevant source, and highlight the next action in the workflow. Equally important, I used my experience as a consumer product designer to provide a “consumer-grade” search experience that enterprise users would find both familiar and powerful.